How to ask
Send an email from any address you like to:
support@kresona.com — subject: Delete my Kresona account
Tell us:
- The mobile number the account is registered with.
- Which app you use — Kresona Partner (salon) or Kresona Book (client).
- For a salon, the salon code if you have it to hand.
We verify the request by sending a one-time password to that mobile number, exactly as signing in does. This is the only way we can be sure the person asking is the person the account belongs to.
A salon owner deleting their account deletes the salon. That removes the salon's whole record — its clients, staff, catalogue, bookings, bills and expenses. It cannot be undone, and it cannot be partly undone. If you only want to stop using Kresona for a while, ask us to deactivate the account instead and it will sit dormant until you come back.
What gets deleted
If you are a client (Kresona Book):
- Your account: your name and mobile number.
- Your connection to the salon.
- Your bookings and any notes you wrote on them.
- The notification tokens for your devices.
If you are a salon (Kresona Partner):
- The owner account and the salon profile, including the salon photo.
- The client book and the staff records the salon entered, including staff photos.
- The service menu, packages, products, offers, coupons and promotions.
- All bookings made at the salon.
- Bills, payments and expenses, subject to the retention below.
- Portfolio photos and videos, deleted from file storage as well as from the database.
- The notification tokens for the salon's devices.
What is kept, and why
- Financial records. Where the law requires a business to keep records of money taken — invoices, payments, tax records — we retain the minimum needed for as long as it requires, and no longer. These are kept separately from your account and are not used for anything else.
- A salon's record of a client. If you are a client, deleting your Kresona account removes your account. It does not automatically erase the entry a salon typed into its own client book, or a past bill with your name on it — those are the salon's business records. Ask the salon directly, or tell us and we will pass the request on.
- Server logs may retain a record of requests for a short period before they expire on their own.
- Backups. Deleted data can persist in encrypted backups for a short window before those backups are rotated out.
How long it takes
We acknowledge every request within 2 working days and complete deletion within 30 days of verifying it. You will get a confirmation email when it is done.
Before you go
If you are a salon, consider exporting anything you still need — a client list, this year's bills — before asking for deletion. Once the data is gone we cannot recover it for you. Write to us and we will help you get a copy first.
Questions
support@kresona.com. What we collect in the first place is set out in our privacy policy.